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AI Voice Agent Platform

Enterprise voice agents that resolve, not just respond.

Human-quality AI voice agents with carrier-grade telephony, real-time speech, live knowledge grounding and full quality assurance — deployed across contact centres in 30+ countries.

Enterprise SSOSOC 2 ReadyAPI-FirstMulti-Region
AI voice agent platform dashboard with live call waveform, containment KPIs and sentiment analysis
Product interface — illustrative
12M+
Minutes / Month
68%
Call Containment
<400ms
Response Latency
40+
Languages
Product Pitch

See the platform in motion.

A short look at live call handling, sentiment tracking and containment analytics inside the voice console.

Short product film. Full guided walkthrough available on request.
Platform Modules

Everything the enterprise needs, in one platform.

Modular capabilities you can license individually or as a complete suite, governed by one shared control plane.

Real-Time Speech Engine

Streaming ASR and neural TTS with barge-in, interruption handling and sub-400ms turn latency.

Telephony & SIP

SIP trunking, PSTN numbers, IVR replacement and warm transfer into any contact centre platform.

Grounded Knowledge

Retrieval over policies, catalogues and CRM records so agents answer from approved sources only.

Call QA & Scoring

Automated scoring of every call for compliance, sentiment, script adherence and resolution.

Guardrails & Consent

Recording consent, PII redaction, prohibited-topic blocking and human escalation rules.

Multilingual Coverage

Locale-aware voices, code-switching and region-specific compliance prompts.

AI voice agent platform dashboard with live call waveform, containment KPIs and sentiment analysis — administration console
Inside the Dashboard

Operational clarity for every role.

Executives, operators and engineers work from the same governed data — with role-scoped views, live telemetry and full audit history.

Live call console with streaming transcript and agent assist
Containment, AHT and CSAT trends by queue, region and intent
Sentiment timeline with automatic supervisor alerting
Full call recording, transcript and decision audit trail
Use Cases

Deployed across regulated, global operations.

Banking

Card servicing, dispute intake and balance enquiries handled end-to-end with authentication and consent capture.

Result
71% containment on tier-1 calls
Healthcare

Appointment scheduling, reminders and pre-visit intake across clinics with HIPAA-capable deployment.

Result
44% fewer no-shows
Logistics

Shipment tracking, delivery rescheduling and driver dispatch calls at peak-season volume.

Result
2.6M calls handled per quarter
Integrations
GenesysTwilioAmazon ConnectAvayaSalesforceServiceNowMicrosoft DynamicsZendeskSnowflake
Deployment & Security
SaaS multi-tenant with 99.95% availability SLA
Single-tenant private cloud inside your AWS, Azure or GCP account
On-premise and sovereign-cloud installations for regulated sectors
SSO / SAML / SCIM, RBAC, field-level encryption and immutable audit trails
Data residency in North America, EU, UK, India, Middle East and APAC
Editions

Licensed for your scale.

Business

Single-region voice automation for growing operations.

  • Core modules
  • Standard connectors
  • Business-hours support
  • Up to 3 environments
Enterprise

Global, multi-queue deployment with governance and QA at scale.

  • All modules
  • Private cloud option
  • 24x7 P1 support & TAM
  • Unlimited environments
  • Advanced governance
Sovereign

Air-gapped or regulator-mandated deployments.

  • On-premise / air-gapped
  • Customer-managed keys
  • Dedicated engineering pod
  • Custom compliance pack
FAQ

Questions from evaluation teams.

Can it work with our existing contact centre?

Yes. The platform sits in front of or alongside Genesys, Avaya, Amazon Connect and Twilio, and hands off to human agents with full context.

How are recordings and PII handled?

Recording is consent-gated per jurisdiction, PII is redacted in transcripts and storage, and encryption keys can be customer-managed.

How long is a typical rollout?

A first production queue is typically live in 6–8 weeks, including telephony integration, knowledge grounding and QA calibration.

How is quality measured?

Every call is scored automatically for resolution, compliance and sentiment, with weekly calibration against human QA samples.

Next Step

Book a guided walkthrough with our platform team.

A 45-minute session covering architecture, security posture, integration model and a value case for your environment.